ICT Professional and
Senior Project Manager
Senior Project Management Officer with a hands-on technical foundation in VMware ESXi, Level 2/3 systems, and enterprise IT infrastructure - now leading high-risk, time-sensitive technology delivery across digital banking and Infrastructure Projects.
Professional Profile
A dedicated ICT professional bridging technical expertise with strategic project management
About Me
IT professional with 6+ years of experience spanning enterprise infrastructure, technical support, and project management, currently serving as Senior Project Management Officer at Moti Engineering PLC. Leads high-risk, time-sensitive technology initiatives across digital banking platforms, kiosk/CVM deployments, and SIEM/SOC environments, building on hands-on expertise in VMware ESXi virtualization, Level 2/3 systems support, and network administration. Also builds practical web-based tools - from internal ticketing and reporting platforms to Melhik, a personal productivity ecosystem - combining technical delivery with a Computer Science background and strong cross-functional collaboration across technical teams, vendors, and stakeholders.
Key Achievements
- Leading high-risk technology projects across digital banking, kiosk/CVM, and SIEM/SOC infrastructure at Moti Engineering PLC
- Reduced system downtimes by 25% through VMware ESXi optimization
- Achieved 90% SLA compliance in IT support resolution
- Maintained 95%+ lab uptime across university computer facilities
- 98% pass rate in technical training programs
Career Focus
Delivering seamless business continuity through robust IT systems management, technical issue resolution, and comprehensive user training programs.
Education
Lucy College, Dire Dawa, GPA 3.4 · Oct 2018 - Dec 2021
MZM Polytechnic College (TVET), Dire Dawa, COC Certified · Oct 2014 - Feb 2018
Professional Experience
A proven track record in enterprise IT and technical leadership
Senior Project Management Officer
Nov 2025 – PresentLeading end-to-end execution of technology projects, including digital banking systems, kiosk/CVM deployments, and SIEM/SOC security infrastructure, with close coordination across banks, vendors, and internal engineering teams.
- Manage high-risk, time-sensitive projects requiring close coordination with banks, vendors, and internal engineering teams
- Drive project recovery and stabilization for systems requiring post-deployment corrections and vendor escalation
- Produce structured documentation, including implementation plans, risk matrices, technical reports, and stakeholder updates
- Monitor and report KPIs; prepare daily, weekly, and monthly analytical reports for management
- Coordinate cross-functional teams across infrastructure, application, and support units
ICT Technical Analyst II
Jul 2024 – Nov 2025Managed enterprise IT infrastructure with focus on virtualization, system administration, and technical support operations.
- Managed VMware ESXi virtualized servers and data center operations, reducing system downtime by 25%
- Provided Level 2/3 support via Zoho Service Desk, maintaining 90% SLA compliance
- Administered Endpoint Central across 12+ user devices for patching, monitoring, and asset management
- Maintained POS servers, printer servers, and CICO biometric attendance systems
- Configured LAN/WAN network infrastructure and supported periodic security audits
Senior Technical Assistant - Computer Lab Instructor & Organizer
Jul 2018 - Jun 2024Technical leadership in computer laboratory management, system administration, and academic instruction for engineering students.
- Organized & equipped 10+ computer labs for the Computer Engineering program, serving 1,000+ students while maintaining 95%+ uptime
- Taught lab courses in Java (OOP I & II), DBMS (SQL), and Operating Systems with a 98% pass rate
- Authored lab manuals and SOPs that reduced lab setup time by 30%
- Coordinated as part of a task force to prepare IT infrastructure and software for the university's online exit-exam platform
- Conducted digital-skills workshops for faculty and students
Data Encoder & Election Executive
4-Month ContractField data management and election execution support during national elections.
- Encoded voter data during field operations in support of national election logistics
- Supported on-site election execution and audit procedures, ensuring data accuracy and compliance
Live Projects
Practical solutions combining technical expertise with creative implementation
መልህቅ | Melhik
The all‑in‑one personal productivity ecosystem for professionals and teams — tasks, habits, finance, projects and strategy, anchored in one place.
Ticket Management System
A unified system for tracking critical issues, accessing technical documentation, and ensuring rapid engineering intervention.
Advanced Reporting System
Empower your organization with a powerful platform for daily reporting, operations management, performance tracking, workflow coordination, and informed decision-making - built to adapt to organizations of every type and industry.
My C-Hub
Comprehensive music production portfolio featuring albums, singles, remixes, and multimedia artwork gallery.
Library Management System
Web application for comprehensive library inventory management, user administration, and reporting system.
Kebele Store Management
Complete inventory and point-of-sale system designed for local community stores and small businesses.
Technical Expertise
Comprehensive skill set spanning infrastructure, development, and creative domains
Infrastructure & Virtualization
Development & Programming
Creative & Professional
Certifications
Professional qualifications and continuous learning achievements
Project Management Training
Advanced Project Management (Scope, Time, Cost, Budget, Communication, Procurement Management) and other PMBOK modules
Digital World Literacy
Modules covering Media Literacy, Privacy, Online Security, Youth Online Safety & Wellbeing, and AI Literacy
Expert Technical Training
Advanced security solutions, installation techniques and product integration.
Front-End Development
HTML5, CSS3, JavaScript mastery
Kaizen Implementation
Continuous improvement methodology
CISCO Black Belt Academy
Black Belt XDR Sales
Junior Cybersecurity Analyst Career Path
Network monitoring & protection, firewalls, cryptography, vulnerability assessment, risk management, incident response & forensics
What People Say
Feedback from colleagues, clients and partners I've worked with
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Get In Touch
Let's discuss how we can work together on your next project
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